T-METRICS ACD Limited Sources Justification and Approval
Agency
DEPT OF DEFENSE.DEPT OF THE AIR FORCE.AIR FORCE MATERIEL COMMAND.AIR FORCE LIFE CYCLE MANAGEMENT CENTER.CYBER AND NETWORKS.FA8218 ALFCMC WNRK
Location
Charlotte, NC
North Carolina
Estimated Value
N/A
Type
Justification
Service / NAICS
513210
Opportunity Summary
This federal contract opportunity from DEPT OF DEFENSE.DEPT OF THE AIR FORCE.AIR FORCE MATERIEL COMMAND.AIR FORCE LIFE CYCLE MANAGEMENT CENTER.CYBER AND NETWORKS.FA8218 ALFCMC WNRK involves t-metrics acd limited sources justification and approval in Charlotte, North Carolina.
Contract Description
The Department of the Air Force requires continued acquisition of the T-Metrics Automatic Call Distribution (ACD) Console Extended Hours Software Subscription to sustain enterprise call routing capabilities across active duty Air Force installations. This requirement includes all software licenses, extended hours support, maintenance, updates, and access to the proprietary intellectual property (IP) necessary to operate, configure, and integrate the ACD platform within existing Air Force medical and telecommunications environments. The ACD capability is a mission critical telecommunications function that queues, routes, and prioritizes incoming calls to the next available, qualified agent or call tree. This service is essential to maintaining uninterrupted call handling for the Air Force M...
Timeline
Posted Date
Apr 13, 2026
What Contractors Should Know
Work will be performed in Charlotte, North Carolina. Local presence or experience in this area can strengthen your proposal.
Should You Pursue This?
Good Fit If…
- ✓You have operations or past performance in North Carolina
- ✓You have worked with DEPT OF DEFENSE.DEPT OF THE AIR FORCE.AIR FORCE MATERIEL COMMAND.AIR FORCE LIFE CYCLE MANAGEMENT CENTER.CYBER AND NETWORKS.FA8218 ALFCMC WNRK before
Harder to Win If…
- !Full and open competition — no set-aside restrictions
Related Context
Related Opportunities
Contractor FAQ
How do I submit a bid for this DEPT OF DEFENSE.DEPT OF THE AIR FORCE.AIR FORCE MATERIEL COMMAND.AIR FORCE LIFE CYCLE MANAGEMENT CENTER.CYBER AND NETWORKS.FA8218 ALFCMC WNRK contract?
To bid on this opportunity, you must be registered in SAM.gov. Review the full solicitation documents available at SAM.gov, prepare your technical and cost proposals per the instructions, and submit before the response deadline.
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Original listing: View on SAM.gov